Contact Us

For any queries regarding made to measure orders or to book in for a designer consultation with Diane Burkhardt for personalised wardrobe planning, styling advice or special occasion outfits please fill out the form.

SHIPPING

NEW ZEALAND
 1-3 working days, $10

AUSTRALIA
3-5 working days, $25

INTERNATIONAL
3-7 working days, $50

TRACKING
Once your order has been dispatched you will receive an email with your tracking details.

DELIVERY CHARGES
Delivery costs are a flat rate per order. All charges are in New Zealand Dollars ($NZD).

CUSTOMS CHARGES
For any customs or import charges the customer will be responsible. Inside of New Zealand you will not incur any customs charges.

FOR ONLINE PURCHASES ONLY

We want our customers to be completely happy with the garments that they receive. As we understand that the right fit is paramount, The Cupboard will gladly exchange your item for another size. If we don't have your size available, we are happy to exchange the garment for another piece from our collection or provide you with a store credit - whichever you prefer.

Returned items will be accepted providing the item is sent back in original condition, with all tags attached and in original packaging. Items must not be worn, altered, soiled or washed.

Please note: Due to health regulations, all sales of jewellery and accessories are final. Sale and discounted items are also ineligible for returns. If you have any questions, please contact us prior to finalising your purchase with payment.

Unless we have supplied you with the incorrect product (sorry!) the cost of returning the item to us is your responsibility. If you have returned an item and are exchanging it for another item, shipping may be payable again.

Faulty Items

The Cupboard stands for quaility, which is why all of The Cupboard products carry a guarantee on faulty materials or workmanship. If something that you receive is not in perfect condition, we would like to hear about it immediately.

If you would like to return an item, please contact us within 3 days of receiving your item and we'll take things from there.